Delighted has shut down. Looking for an alternative?
Qualtrics discontinued Delighted in 2026 and now points its customers to the Qualtrics suite. If you want what made Delighted good, quick NPS and CSAT surveys without an enterprise platform, Qintr Pulse is built for that, with feature requests and testimonials on the same customers.
Last updated October 2026. Competitor details change, so check their site for the latest.
One platform, the same customers across all three.
Side by side
What happened to Delighted?
Delighted was a popular, easy NPS and CSAT survey tool owned by Qualtrics. Qualtrics discontinued it in 2026, and delighted.com now redirects to a Qualtrics page saying the product is no longer available.
If you relied on Delighted, your surveys have stopped. Any data you didn’t export before the shutdown may no longer be available, so check with Qualtrics directly if you still need it.
Source: Qualtrics’ Delighted announcement, checked 17 October 2026.
What to look for in a replacement
Most Delighted customers chose it for speed: a survey live in minutes, a clean score, and no project to set up. A good replacement keeps that, sends surveys where your customers are (email, a link or inside your product), and makes it easy to reply to the people who answered.
It is also a good moment to fix what a score alone can’t: knowing which accounts are unhappy, acting on what detractors ask for, and asking happy customers to say so publicly.
How Qintr Pulse covers the Delighted workflow
Qintr Pulse runs NPS, CSAT, customer effort, post-support, cancellation and feature surveys by email, by link or inside your product. Every answer arrives in one inbox with three states, Needs reply, In progress and Resolved, so nothing is left unanswered.
Pulse is one of three Qintr products. Ideas collects feature requests with voting, and Proof turns happy customers into testimonials and website widgets. All three share the same people and companies, and every plan includes all three.
Where Delighted is stronger
- SMS and kiosk surveys, which Qintr doesn’t offer today.
- A long list of ready-made integrations, built up over many years.
Where Qintr is different
- Every answer lands in one inbox, so detractors get a reply instead of a dashboard entry.
- AI tags each answer with a summary, sentiment, urgency and topics, and drafts your reply.
- Feature requests and testimonials sit on the same customers, so a promoter can become a testimonial.
Move over in an afternoon
If you exported your responses before Delighted closed, upload that file to Qintr Pulse. It recognises Delighted’s columns, and your scores and comments come in with their original dates.
- 01 Find your export Gather any response exports you saved from Delighted.
- 02 Rebuild your surveys NPS, CSAT or effort, by email, link or inside your product.
- 03 Bring in your history Upload the CSV, check the columns, and your past answers keep their dates.
- 04 Close the loop Reply to every detractor from one inbox, and turn promoters into proof.
Is Delighted still available?
No. Qualtrics discontinued Delighted in 2026. Its site now redirects to Qualtrics’ announcement at qualtrics.com/delighted (checked 17 October 2026).
Can I import my Delighted responses into Qintr?
Yes. Upload the CSV export you saved from Delighted. Pulse recognises its columns, lets you fix any match, and brings your scores and comments in with their original dates.
Does Qintr send surveys by SMS?
Not today. Qintr Pulse sends surveys by email, by link or inside your product.
Is there a free plan?
Yes. The Free plan includes Pulse, Ideas and Proof for up to 250 active people a month and 2 seats.
Close your loop.
Start free, with a 14-day free trial of Growth. All three products on every plan.