Private feedback that stays private
Some feedback is for you, not for your website. Private feedback has its own inbox and can never appear on a widget or a Wall of Love, so customers can be honest.
What you get with private feedback
Its own inbox
Complaints and candid notes land separately from testimonials and ratings, ready to reply to and act on.
Never published by accident
Private feedback can’t be added to a widget. Turning it into a testimonial needs an explicit choice, with the customer’s permission.
Closes the loop
Reply, assign, and record what you did, so the customer hears back.
3 steps, then it runs itself
- 1
Share a private form
After a delivery, a cancellation or a tough week.
- 2
Read it in its own inbox
Separate from praise and scores.
- 3
Reply and act
And track that the customer heard back.
Can private feedback ever show on my website?
Not unless you explicitly turn it into a testimonial with the customer’s permission. It can’t be added to a widget as it is.
Close your loop.
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