Spot unhappy accounts before renewal

How customer success teams use Qintr

See risk before the renewal call

Customer success teams are judged on renewals, but the warning signs are usually spread across tools: a low NPS score in one, an unanswered complaint in another, a feature request nobody followed up. Qintr puts survey answers on the company record, so you can see which accounts are unhappy and which people at each account said what.

Run relationship NPS every quarter and a survey after onboarding, in your product or by email, and watch the accounts whose scores drop.

Reply to every detractor, and prove it

Every answer lands in one inbox with three states: Needs reply, In progress and Resolved. Owners and notes make it clear who is handling each one, and AI tags each comment with a summary, sentiment, urgency and topics, and drafts a reply for you to edit.

That gives you something most teams can’t show: proof that every unhappy customer heard back.

Hand requests to product, and promoters to marketing

When a customer asks for something, turn it into a feature request with the account attached, so product sees exactly who is waiting. When a customer scores you 9 or 10, ask them for a testimonial while the moment is warm. Both happen in the same workspace, on the same customers.