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Qintr Pulse · Hear it

Hear every customer, and reply before small problems grow

NPS, CSAT and feedback surveys that land in one inbox, tied to the person and the company, so you know who to call, what to fix and who to thank.

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Replaces Delighted, Survicate, Retently

Pulse · Overview Example
42 NPS
+6 this month
Responses 1,284
Response rate 38%
Needs reply 12
Latest answersLive
Maya RaoNorthwind Pay “Exports are painfully slow.” ExportsPerformance
6 Needs reply
Dev PatelExample Co. “The setup took five minutes.” Onboarding
10 Resolved
Lena FoxInitech “Reports could be more flexible.” Reporting
7 In progress
Before and after

What changes with Pulse

01 Scores sit in a survey tool nobody opens Every answer lands in one inbox, ready to reply to
02 You can’t tell which accounts are unhappy Scores sit on the company, not just the person
03 Customers never hear back Track Heard → Replied → Acted on → Told
Try it

Answer a survey. See what your team sees.

This is the survey your customers get, and the inbox your team works from. Pick a type and answer it.

Your customer sees
In-app survey Example
AAcme asks

How likely are you to recommend Acme to a colleague?

Not likelyVery likely
Your team sees
Answer the survey on the left. Your answer appears here, tagged and ready to reply to.
How Pulse works

From one question to a customer who heard back

Four steps, one inbox. Every answer is tied to the person and the company who gave it.

  1. Step 1

    Ask in the right place

    Run NPS, CSAT, effort or a quick poll inside your product, by email, or as a link. Pick who sees it and when.

    New survey · NPS Example
    Where it shows
    In your productBy emailAs a link
    Who sees it
    Segment: Enterprise accounts Signed-in users + Add rule
    Live · asks each person at most once every 90 days
  2. Step 2

    Answers arrive as a conversation

    One tap to score, then a short follow-up that adapts to the answer, so you learn the why, not just the number.

    In-app survey Example
    A Acme asks

    How likely are you to recommend Acme to a colleague?

    012345678910
    Not likelyVery likely

    Follow-upWhat’s the main reason for your score?

    Exports are painfully slow.

  3. Step 3

    One inbox, sorted for you

    Answers land tagged and tied to the customer: Needs reply, In progress, Resolved. Insights show themes and drivers by survey.

    Pulse · Inbox Example
    Needs reply · 12 In progress · 5 Resolved
    Maya RaoNorthwind Pay “Exports are painfully slow.” ExportsPerformance
    6 Needs reply
    Ivy ChenGlobex “I’d love a Slack digest.” Integrations
    8 Needs reply
    Top themes this month
    Exports 31
    Onboarding 24
    Reporting 18
    Support 12
  4. Step 4

    Reply, act, and tell them

    Reply with an AI draft in your tone, turn a request into an idea, and track Heard → Replied → Acted on → Told.

    AI reply draft · to Maya

    Thanks for being straight with us. You’re right that big exports are slow. The team is on it, and I’ll tell you personally the day it ships.

    Send replyTurn into idea
    HeardRepliedActed onTold
What’s in Pulse

Everything you need, labelled honestly

Solid tiles work today. Dashed ones aren’t live yet, and we’ll switch them on here when they ship.

NPS, CSAT, effort, post-support, cancellation and feature surveys Live
Polls and research studies Live
One inbox: Needs reply → In progress → Resolved Live
Insights by survey type, themes and drivers Live
Import your history from Delighted, Survicate, Retently, Typeform, Pendo and Wootric Live
Account NPS and revenue at risk Live
AI follow-ups, tagging, summaries, reply drafts and Ask Pulse Live
HubSpot, Intercom and Zendesk Being finalised

Go deeper into Pulse

NPS surveys Ask “How likely are you to recommend us?” in your product, by email or by link. Learn more CSAT and quick ratings Stars, smileys and satisfaction scores after a support conversation, a purchase or onboarding. Learn more Private feedback Some feedback is for you, not for your website. Learn more
Better together

Pulse is one part of one loop

When a comment asks for something, turn it into an idea in one click, and the customer is told when it ships.

Next in the loop: IdeasFeature requests, voting, status updates
Pulse replaces
DelightedSurvicateRetently
FAQ

Pulse, answered

Can’t find it? Get in touch.

What kinds of surveys can I run?

NPS, CSAT, customer effort, post-support, post-purchase, onboarding, cancellation and feature feedback, plus polls and research studies.

Where do surveys appear?

Inside your product, by email, or as a shareable link.

Is private feedback kept off my website?

Yes. Private feedback has its own inbox and can never appear on a widget or Wall of Love.

Can I import my history from Delighted?

Yes. Upload the CSV export from Delighted, Survicate, Retently, Typeform, Pendo or Wootric, or any spreadsheet, and your past scores and comments come in with their original dates.

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