Terms of Service

1. Acceptance of terms

By accessing qintr.com or creating an account, you agree to these Terms of Service. If you disagree with any part, please don't use our service.

2. Description of service

Qintr, operated by Prodocast Technologies Private Limited (Chennai, India), is a customer feedback platform with three products:

• Pulse — surveys (NPS, CSAT and CES), polls and research
• Ideas — feature request boards with voting, comments, a roadmap and updates
• Proof — collecting testimonials and reviews, and showing them in widgets and walls

You decide what to collect and from whom, review what comes in, and choose what to publish. Some plans include optional AI features.

3. Accounts

• You must provide a genuine email address you own or have authority to use
• You're responsible for activity that happens under your account
• You must be legally able to enter a binding contract to use Qintr

4. Acceptable use

You agree not to use Qintr to violate law, submit fabricated testimonials, reviews or survey answers, access another workspace's data, transmit spam or malware, harass anyone, infringe IP, or scrape/abuse public forms without permission.

5. Intellectual property

All content, design, code, and branding on qintr.com and in the Qintr application is owned by or licensed to Qintr. Content collected through your workspace — answers, ideas, comments, testimonials and reviews — belongs to you and the people who submitted it. We don't claim ownership, and you can export it at any time.

6. Privacy

Your use is also governed by our Privacy Policy and, for the data you collect from your customers, our DPA.

7. Billing

Qintr has a free plan and paid plans.

Starter and Growth (self-serve). These plans are sold by Paddle.com, our reseller and Merchant of Record. Paddle takes the payment, issues the invoice and handles sales tax or VAT, and Paddle's buyer terms apply to the purchase. Plans renew automatically each month or year until you cancel. You can change plan or cancel at any time in the app, under Settings → Plan and usage. Plan changes are prorated. If you cancel, your plan stays until the end of the period you've paid for and then moves to Free. Refunds follow our Refund Policy: ask within 14 days of a payment for a full refund. Invoices and your card are managed in Paddle's customer portal, linked from Settings → Billing. If a payment fails, your plan keeps working for a short grace period while you update your card; after that, Free limits apply until payment goes through.

Scale and custom contracts. These are agreed with our team and invoiced by Qintr directly, payable by bank transfer on the terms in your order or invoice. To change or end one, email support@qintr.com.

There is no lock-in: you can export your data whenever you like. Questions about a charge: support@qintr.com.

8. Disclaimers

Qintr is provided "as is" and "as available." We make no warranties, expressed or implied, about reliability, accuracy, or availability.

9. Limitation of liability

To the maximum extent permitted by law, Qintr shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits. Total liability shall not exceed the amount you've paid to Qintr in the 12 months preceding the claim.

10. Third-party links

Links to third-party sites are for convenience only.

11. Changes

We may update these Terms. For material changes we'll update the date and, where appropriate, notify users by email.

12. Termination

We may suspend or terminate access for anyone who violates these Terms.

13. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Chennai, India. Please contact hello@qintr.com before a formal dispute.

14. Contact

Prodocast Technologies Private Limited, Chennai, India
hello@qintr.com