Measure CSAT after every ticket
A one-tap rating after each support conversation, a clear trend, and an inbox for the people who weren’t happy.
How satisfied were you with your support today?
Three jobs, one workspace
Post-support CSAT
Ask how it went, right after the conversation ends.
Explore Pulse Pulse · Hear itFollow up fast
Low scores land in Needs reply with the customer’s context.
Explore Pulse Ideas · Build itPass on the requests
Turn repeat asks into ideas for the product team.
Explore IdeasOne loop, start to finish
What a week looks like for support running on Qintr.
- 1 10:02 A ticket is solved
- 2 10:03 The customer rates the conversation
- 3 10:30 Low scores get a reply
- 4 Fri 15:00 Patterns go to product
Your starter kit
What we’d set up first for support. Everything here is live today, and on every plan.
Start free- PulsePost-support CSAT by link or email
- PulseLow scores in Needs reply
- IdeasRepeat asks turned into ideas
How support teams use Qintr
A rating after every conversation
CSAT is most useful right after a support conversation ends, while the customer still remembers how it went. Qintr Pulse has a post-support survey that asks one quick question, with an optional reason, so customers answer in a tap.
Each survey type uses its own maths: CSAT reports the percentage of satisfied customers, and effort reports the percentage who found it easy, so your numbers mean what you think they mean.
Low scores get a second chance
Every low score lands in Needs reply with the customer’s context, so a team lead can follow up while there is still time to fix things. AI tags each comment with a summary, sentiment, urgency and topics, and drafts a reply for you to edit.
Patterns go to product
When the same question or complaint keeps coming up, it is usually a product problem, not a support problem. Turn repeat asks into feature requests in Qintr Ideas, with the customers who raised them attached, so the product team sees the real demand.
Zendesk and Intercom connections, which will send CSAT automatically when a ticket closes, are being finalised. Until then, you can send post-support surveys by link or email.
Does it connect to our help desk?
Zendesk and Intercom connections are being finalised. Until then you can send surveys by link or email.
How is CSAT calculated?
CSAT is the percentage of satisfied responses, usually 4 or 5 on a 1–5 scale, out of all responses.
Can we measure customer effort too?
Yes. Pulse supports customer effort surveys, reported as the percentage of customers who found it easy.
Will low scores ever appear on our website?
No. Ratings stay in Pulse. They never appear on a public widget unless you deliberately ask a happy customer for a testimonial.
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