Privacy Policy

1. Who we are

Qintr ("we", "us", "our") is a customer feedback platform operated by Prodocast Technologies Private Limited, based in Chennai, India. It has three products: Pulse (surveys such as NPS, CSAT and CES, polls and research), Ideas (feature request boards with voting, comments, a roadmap and updates) and Proof (testimonials, reviews, widgets and walls). You can reach us at privacy@qintr.com.

2. What data we collect

Account & workspace data

When you sign up, we collect your email address, password (stored hashed, never in plain text), and optionally your name and avatar. If you sign up with Google, we receive your name, email, and profile photo from Google. Your workspace stores its name, public handle, logo, and brand color.

Your customers' data (collected on your behalf)

When you use Qintr, we process data about your customers and users on your instructions:

• Surveys and polls (Pulse): answers, scores and comments, and the respondent's name and email where you ask for them
• Ideas: ideas, votes and comments, and the name and email of the person who left them
• Testimonials and reviews (Proof): name, title, company, headshot, written text or video, star rating and consent to be featured
• People identified by your product through our in-app SDK or a signed identity, and the events your product sends about them
• People and companies you import or sync, including fields such as plan, revenue and renewal date
• Data from tools you connect, such as a CRM, help desk or review platform

You are the data controller for this data, and we are the processor (see our DPA).

Billing data

Our self-serve plans (Starter and Growth) are sold by Paddle.com, our reseller and Merchant of Record. Paddle takes the payment, handles your card details, issues invoices and collects sales tax or VAT. You give your billing details, such as name, email, address and card, directly to Paddle, and Paddle's own privacy notice applies to them. We never see or store your card number. Paddle tells us what we need to run your plan: the plan, its status, the renewal date and your Paddle customer ID.

Scale plans and custom contracts are invoiced by Qintr directly and paid by bank transfer. For these, we keep the billing contact, invoice and payment records.

Automatically collected data

Our hosting and infrastructure providers may collect standard web access logs, including IP address, browser type, and pages visited, for security and performance monitoring.

If something breaks in the app, an error report goes to Sentry. It includes the error, the workspace and your user ID. It does not include form answers, cookies, names, emails or IP addresses.

AI features

Some features use Anthropic's Claude models, and only in workspaces that switch AI on. We send the questions asked and the answers people wrote, and for some features testimonial text and the titles of ideas someone voted for. We do not send the names, emails or companies we hold about people. Answers are sent as written, so they include anything a respondent chose to type. Anthropic processes this under its commercial terms, which do not permit training on customer data. AI results are stored in your workspace.

Form security

We use automated rate limiting, input validation, and bot-detection on public forms (the signup form and your public surveys, idea boards and testimonial forms) to prevent spam and abuse. These measures run server-side and do not set tracking or advertising cookies.

3. How we use your data

• To operate your account and workspace, and deliver the product you signed up for
• To send transactional email — verification, notifications about new responses, ideas and testimonials, billing communications
• To send the surveys, updates and requests you ask us to send to your customers
• To run the AI features you switch on
• To provide support when you contact us
• To prevent abuse of our forms and platform

We do not use your data for advertising, and we do not sell it to anyone.

4. Third parties we work with

We share data with the following vendors only as necessary to operate Qintr:

When you connect another tool to your workspace, such as a CRM, help desk, review platform, Slack, Linear or Jira, data moves between Qintr and that tool on your instructions, and that tool's own terms apply.

We do not sell your data, and we do not share it with anyone else unless the law requires it.

5. Data storage and security

Your account and workspace data is stored in a PostgreSQL database hosted on Railway. Uploaded photos and videos are stored on Cloudflare R2. All data is transmitted over HTTPS. Every workspace's data is kept apart from every other workspace: every database query is limited to one workspace — see our Security page for detail.

6. Your rights

Regardless of where you're located, you have the right to access, deletion, correction, portability, and objection. Email privacy@qintr.com. We'll respond within 30 days. If a business collected your data through Qintr (for example, you answered its survey), please contact that business first; we'll help it respond.

7. Cookies and website analytics

In the Qintr app

The app only sets cookies it needs to work: a session cookie to keep you signed in, a CSRF cookie to protect forms and, on public surveys and idea boards, a cookie that keeps a person's answer in progress or remembers a confirmed voter. The app sets no advertising or analytics cookies. Cloudflare Web Analytics measures visits and page speed without cookies. If you add our in-app widget to your product, it stores a visitor ID in your users' browsers, and you can set it to wait for your own consent banner.

On this website (qintr.com)

• We use Google Analytics 4 to see which pages help. It runs in Google's consent mode, with all advertising features turned off.
• Analytics cookies are only set after you click Accept. If you click Decline, no analytics cookies are set and Google Analytics does not load on later visits.
• Google Analytics does not load until you click Accept.
• Your choice is saved in your browser for 12 months. You can change it at any time with Cookie settings in the footer.
• Cloudflare Web Analytics may also count visits. It sets no cookies.
• The chat (Crisp) loads only if you open it. Crisp then sets its own cookies to keep your conversation going.
• If you use the contact form, we email your message to our team through Resend.

This website sets no advertising cookies.

8. Data retention

We keep your account and workspace data for as long as your account is active. Some records are removed automatically sooner:

• Product events your app sends through our SDK, widget and wall view statistics, and AI usage records: about 13 months (400 days)
• Our audit log of workspace activity: 12 months
• Records of failed background tasks: 90 days
• The recent identity-check log shown in your SDK setup: 7 days
• Expired sign-in sessions: removed within an hour of expiring

When a workspace owner deletes a workspace, it disappears for everyone at once. Its data and uploaded files are then deleted in the background, normally within a few hours. When you delete an item, such as a response or testimonial, its uploaded files are deleted with it.

If you ask us to delete your account or data, we do it within 30 days. Copies may stay in our hosting provider's backups for a limited time until they are overwritten. We keep invoices and billing records for as long as tax and accounting law requires.

9. International transfers

Qintr is operated from India. The vendors in section 4 process data in the places shown there, mostly the United States and the European Union. Where the law requires it, we rely on Standard Contractual Clauses or other appropriate safeguards for these transfers.

10. Children's privacy

Qintr is not directed at children under 13 (or 16 in the EU). We don't knowingly collect data from children.

11. Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date and, for significant changes, notify you by email.

12. Contact

Questions: privacy@qintr.com
General: hello@qintr.com